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AcmeCorp
JK
Total SKUs
5
Out of Stock
1
Revenue Today
$2,840
Products5 items
ProductStockPriceStatus
Running Shoes142$49.00Active
Denim Jacket0$19.00Out of Stock
Canvas Tote38$89.00Active
Cotton Tee204$9.00Active
Wool Scarf12$149.00Low Stock
AcmeCorp
JK
Bug: orders still work!
Products5 items
ProductStockPriceStatus
Running Shoes142$49.00Active
Denim Jacket0$19.00Out of Stock
Canvas Tote38$89.00Active
Cotton Tee204$9.00Active
Wool Scarf12$149.00Low Stock
AcmeCorp
JK
Products5 items
ProductStockPriceStatus
Running Shoes142$49.00Active
Denim Jacket0$19.00Out of Stock
Canvas Tote38$89.00Active
Cotton Tee204$9.00Active
Wool Scarf12$149.00Low Stock

Feedback

Screenshot captured
T
Tracker
Search
MC
ACME Backend/Issues/ACME-1847
BugACME-1847
auto-triaged · SnagRelay

Settings form throws HTTP 500 on Save — stock field update fails silently

Reproduction Steps (auto-generated)
1Navigate to /products
2Click Edit on Denim Jacket
3Set Stock to 0
4Click Save → HTTP 500
🎬session-replay.mp4
🖼screenshot.png
📋console-logs.json
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One Click.
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The floating widget lives on your app. Users click once — SnagRelay captures a full HD screenshot, auto-generates reproduction steps, attaches console logs, network requests, and environment metadata, and lets them annotate before submitting.

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app.acmecorp.com/products
Bug: orders still work!
Products4 items
ProductStockPriceStatus
Running Shoes142$49.00Active
Denim Jacket0$19.00Out of Stock
Canvas Tote38$89.00Active
Cotton Tee204$9.00Active
Feature

60-Second Video.
Every Bug on Tape.

Record up to 60 seconds of screen activity. The widget captures the full session in HD so developers can watch exactly what happened — no re-explaining needed.

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AcmeCorp
JK
Products
+ Add
ProductStockStatus
Running Shoes142Active
Edit
Denim Jacket12Active
Edit
Canvas Tote38Active
Edit
Cotton Tee204Active
Edit
Products/Edit: Denim Jacket
Product Details
Product name
Denim Jacket
SKU
DJ-001
Stock quantity
12
Price
$19.00
!
HTTP 500 — Internal Server Error
POST /api/products/edit failed silently
REC
clicknavinputerror
HD 1080p

Recorded session · 47 seconds · 1920×1080 · Chrome 122

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Issue Tracker›ACME Backend›ACME-1847
SnagRelay triaging…
ACME-1847BUGIncoming

Settings form throws HTTP 500 on Save — stock field update fails silently

Description

Saving the product edit form (stock field) fails with a 500 response. The UI doesn't show an error state so the user believes it saved.

Reproduction Stepsauto-generated…
  1. 1Navigate to /products
  2. 2Click Edit on Denim Jacket
  3. 3Set Stock to 0
  4. 4Click Save Changes — observe HTTP 500
Attachments
🎬
session-replay.mp4
4.2 MB
🖼
screenshot.png
218 KB
📋
console-logs.json
12 KB
Integrations

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Content team on Asana.

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SnagRelay›My Project›Integrations
Settings
Connected integrations
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Connected
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Trello
Connected

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Feature

Watch It Happen.
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Session replay captures every scroll, click, and navigation automatically. Open the replay in your dashboard and watch exactly what the user did — no screen recording required from them.

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snagrelay.com/replays/sess_jQ7mN2
Session Replay·sess_jQ7mN2
Error
/
Product name
Denim Jacket
SKU
DJ-001
Stock
0
Save Changes
!
Save failed — HTTP 500. Changes not saved.
0:33 / 0:38
clicknavigateinputerror
1×speed
Automation

Same Bug.
Zero New Ticket.

Every incoming report is compared by meaning against your entire backlog. When a match is found, the ticket is created and marked as a duplicate — automatically linked to the original.

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Comparing Reports
Existing Ticket
searching…
Incoming Report
NEWjust now
P2Incoming
Settings form throws HTTP 500 on Save — stock field update fails silently

Saving the product edit form (stock field) fails with a 500 response. The UI doesn't show an error state so the user believes it saved.

backendproductscritical
Assignee: —
Match Breakdown
Description similarity
91%
Affected component
100%
HTTP status code match
100%
User action sequence
83%
Setup

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Add the script tag
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<script>
window.onSnagRelayLoad = function(api) {
api.init();
};
var script = document.createElement('script');
script.defer = 1;
script.src = 'https://app.snagrelay.com/widget/load/API_KEY?onload=onSnagRelayLoad';
document.getElementsByTagName('head')[0].appendChild(script);
</script>
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app.yourproduct.com/analytics
Maps embed
Product Demo — 2:34
2:34
YouTube embed
Weekly Active Users
MTWTFSS
Canvas/iframe
Extension capturing — iframes & video included
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blank
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With extension
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My WordPress Site
Howdy, admin

SnagRelay Settings

Plugin Activev2.4.1
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sr_live_••••••••••••••3f8a
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Linear

Compatible with WooCommerce, Elementor, Divi, and all major WordPress themes.

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Comparison

A Capture Tool
Not Another Issue Tracker.

SnagRelay captures professional bug reports and sends them to the issue tracker you already use. No separate board to check. No data in two places.

What You GetSnagRelayAlternatives
Setup TimeUnder 5 minutes30-60 minutes
Multiple integrations per projectRoute to Jira, Asana, Trello simultaneouslyOne destination per project
Data Lives InYour Issue TrackerTheir Platform
Context SwitchingNoneConstant
Screenshot QualityHD with Pro AnnotationsVaries by Tool
Session Replay & PlaybackFull Recording + PlayerLimited or Not Available
Video Recording60-sec Full HD IncludedLimited or Paid Only
Console & Network LogsAlways IncludedOften Extra Cost
Auto Reproduction StepsAutomaticManual
Smart Duplicate DetectionLearns Your PatternsManual Review
Smart Assignee SuggestionsImproves With Your TeamManual Assignment
Cost ComparisonUp to 5x More AffordableEnterprise Pricing

FAQs

Answers to the most common questions about SnagRelay

No. SnagRelay has a dashboard for setup and configuration, but bug reports go directly to your existing issue tracker. Your team manages everything in one place - the tool they already know and love.
Most bug tools force you to manage issues in their proprietary system, then sync (or not) with your real issue tracker. SnagRelay is a capture tool - it sends professional reports directly to your tracking software. You configure in our dashboard, but work in yours.
Under 5 minutes. Add our script tag, connect your issue tracker, and you're done. No complex configuration, no training required.
SnagRelay learns from your team's decisions. When someone changes a bug's priority or reassigns it, the system remembers. Over time, suggestions match your team's actual workflow. It's automatic — you don't configure anything.
No. Your team members just click the widget, point at the problem, and add a comment. Everything else - screenshots, video, technical logs, reproduction steps - is captured automatically.
SnagRelay is a professional bug capture tool that delivers rich reports — screenshots, video, session replay, and full technical context — straight to your existing issue tracker. It automatically detects duplicates, suggests priority, and routes issues to the right person.
Jira, Asana, Trello, Linear, ClickUp, Monday.com, GitHub, GitLab, Azure DevOps, Slack, Microsoft Teams, and custom webhooks for anything else. You can connect multiple tools to one project simultaneously and route each report by type — dev bugs to Jira, content tasks to Asana, client feedback to Trello.
They get a confirmation screen with a unique link to their report. That page shows what was submitted, which tool it was sent to (Jira, Asana, etc.), and status updates as the ticket progresses. No SnagRelay account required — just the link.
Yes. Add one line to your app — SnagRelay.identify({ userId, email, plan }) — and every report from that user attaches their identity automatically. The ticket in Jira or Asana shows exactly who filed it without them typing anything. Useful for SaaS teams that want to know which customer or plan tier a report came from.
Yes. Create a separate project for each environment. Each gets its own script tag, its own routing rules, and reports stay isolated. Same account, separate configurations — so a bug filed on staging doesn't land in the same Jira queue as a production incident.
No. Our widget is highly optimized, loads asynchronously, and runs only when activated. It has a negligible impact on your page speed and user experience.
Every report includes annotated screenshots, session replay recording, video recording, full error stack traces, console logs, network activity with payloads, browser metadata, and auto-generated reproduction steps.

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