Is SnagRelay a developer tool?

SnagRelay is installed by developers (one script tag, 2 minutes) and the reports are consumed by developers. But it's built for the people who REPORT bugs — QA engineers, testers, PMs, clients, and end users. The goal: make every bug report so complete that developers never ask for more context.

Do reporters need technical knowledge to use SnagRelay?

No. Reporters click the widget, describe the issue, and send. SnagRelay automatically captures all technical context — page state, API data, console errors, network requests, and error traces. No developer tools required. No training needed.

Do I need to use a separate issue board?

No. SnagRelay has a dashboard for setup and configuration, but bug reports go directly to your existing issue tracker. Your team manages everything in one place — the tool they already know and love.

How long does SnagRelay setup take?

Under 5 minutes. Add one script tag, connect your tracker via OAuth, and you're live. No complex configuration, no training required.

What specific technical context does SnagRelay capture?

Every report includes annotated screenshots, session replay recording, video recording, full error stack traces, console logs, network activity with full request and response payloads, browser metadata, and auto-generated reproduction steps.

Can I use SnagRelay on staging and production separately?

Yes. Create a separate project for each environment. Each gets its own script tag, its own routing rules, and reports stay isolated. Same account, separate configurations — so a bug filed on staging doesn't land in the same Jira queue as a production incident.

Will SnagRelay impact website performance?

No. The widget loads asynchronously and only activates when the user opens it. It has no measurable impact on page speed or Core Web Vitals.

Integrations

Works with the tools
your team already uses

One script tag. One OAuth connection. Bug reports land directly in your tracker — fully populated, zero manual work.

Jira

OAuth setup

Reports arrive as fully-formed issues with title, description, annotated screenshot, repro steps, and browser context. Connect via OAuth in under 2 minutes.

Linear

OAuth setup

Native Linear integration with full field mapping. Assign team, cycle, and priority automatically. Reports land as Issues with all context attached.

Trello

OAuth setup

Cards created directly in your chosen board and list. Checklist of repro steps, screenshot attachment, and all browser metadata included on every card.

GitHub

OAuth setup

Opens GitHub Issues with auto-filled title, body, and labels. Screenshot and repro steps included. Works with private repositories.

GitLab

OAuth setup

Creates GitLab Issues with all bug context pre-filled. Supports self-hosted GitLab instances as well as GitLab.com.

Azure DevOps

OAuth setup

Work items created directly in Azure Boards with screenshot, repro steps, and browser context pre-filled. Supports Azure DevOps Services and Server.

Setup time

<2 min

Add the script tag, authenticate via OAuth. Reports start flowing immediately.

No tokens

OAuth

Connect with one click. No API keys to copy, no webhooks to configure manually.

Integrations

Jira, Linear, Trello, GitHub, GitLab, and Azure DevOps — plus more coming soon.

Coming soon

Bitbucket

Asana

ClickUp

Monday

Shortcut

Notion

Wrike

Teamwork

Basecamp

Slack

MS Teams

Zapier

Need something specific? Let us know →

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Start fixing

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Works with the toolsyour team already uses

Jira

Linear

Trello

GitHub

GitLab

Azure DevOps

Stop guessing.Start fixing

Works with the tools
your team already uses

Stop guessing.
Start fixing