Question 1

Is SnagRelay a developer tool?

Accepted Answer

SnagRelay is installed by developers (one script tag, 2 minutes) and the reports are consumed by developers. But it's built for the people who REPORT bugs — QA engineers, testers, PMs, clients, and end users. The goal: make every bug report so complete that developers never ask for more context.

Question 2

Do reporters need technical knowledge to use SnagRelay?

Accepted Answer

No. Reporters click the widget, describe the issue, and send. SnagRelay automatically captures all technical context — page state, API data, console errors, network requests, and error traces. No developer tools required. No training needed.

Question 3

Do I need to use a separate issue board?

Accepted Answer

No. SnagRelay has a dashboard for setup and configuration, but bug reports go directly to your existing issue tracker. Your team manages everything in one place — the tool they already know and love.

Question 4

How long does SnagRelay setup take?

Accepted Answer

Under 5 minutes. Add one script tag, connect your tracker via OAuth, and you're live. No complex configuration, no training required.

Question 5

What specific technical context does SnagRelay capture?

Accepted Answer

Every report includes annotated screenshots, session replay recording, video recording, full error stack traces, console logs, network activity with full request and response payloads, browser metadata, and auto-generated reproduction steps.

Question 6

Can I use SnagRelay on staging and production separately?

Accepted Answer

Yes. Create a separate project for each environment. Each gets its own script tag, its own routing rules, and reports stay isolated. Same account, separate configurations — so a bug filed on staging doesn't land in the same Jira queue as a production incident.

Question 7

Will SnagRelay impact website performance?

Accepted Answer

No. The widget loads asynchronously and only activates when the user opens it. It has no measurable impact on page speed or Core Web Vitals.

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