Pricing · no surprises
Simple pricing.
Start free
No per-project fees. No hidden limits. Pick the plan that fits your team — upgrade or cancel anytime.
Free
$0/mo
No credit card required
- →1 project
- →50 reports / month
- →Annotated screenshot
- →AI title + summary
- →Auto browser & OS capture
MOST POPULAR
Studio
$23/mo
Billed annually ($276/year)
- →5 projects
- →Unlimited reports
- →All integrations
- →Video recording
- →Repro steps
- →Console logs + network data
Agency
$63/mo
Billed annually ($756/year)
- →Unlimited projects
- →White label widget
- →Session replay
- →Priority support
- →All Studio features
14-day free trial on paid plansCancel anytimeSOC 2 CompliantGDPR Compliant
Trusted by teams at
Shed Collective
We switched from UserSnap primarily to cut costs, but were also impressed with the quality of the reports and level of detail the platform provides our devs. We cut our ‘cannot reproduce’ rate by 80%
Michaela Drake
QA Engineer, Shed Collective
FAQ
Pricing questions, answered.
Correct. The Free plan requires no payment details. You get 1 project and 50 reports/month immediately after signing up — no trial period, no expiry.
No. The SnagRelay widget is public-facing. Anyone can submit a bug report — your clients, testers, or end users — without creating an account.
One project = one website or web app. You install the SnagRelay script on that site and connect it to your issue tracker. The Free plan supports 1 project; paid plans support more.
All integrations — Jira, Linear, Trello, GitHub, GitLab, and Azure DevOps — are included on all paid plans. The Free plan includes integrations too.
Yes. Cancel from your account settings at any time. You keep access until the end of your current billing period with no penalties.
Yes! We offer special pricing for nonprofits, educational institutions, and open-source projects. Contact us to learn more.
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