Collect User Feedback.
Send It Straight to Your Tracker

Your clients and testers report in one click. SnagRelay captures screenshots, replay, and full technical context, then delivers it straight to Jira, Linear, GitHub, or Trello.

AcmeCorp

DashboardOrdersProductsReports

Total SKUs

Out of Stock

Revenue Today

$2,840

Products5 items

ProductStockPriceStatus

Running Shoes142$49.00Active

Denim Jacket0$19.00Out of Stock

Canvas Tote38$89.00Active

Cotton Tee204$9.00Active

Wool Scarf12$149.00Low Stock

Step 1 of 4

Widget is live on your app

Paste one script tag — users see a floating button. Nothing to install, nothing to learn.

AcmeCorp

DashboardOrdersProductsReports

Bug: orders still work!

Products5 items

ProductStockPriceStatus

Running Shoes142$49.00Active

Denim Jacket0$19.00Out of Stock

Canvas Tote38$89.00Active

Cotton Tee204$9.00Active

Wool Scarf12$149.00Low Stock

Step 2 of 4

Annotate the screenshot

Highlight, draw, add arrows or text directly on the captured screenshot to pinpoint the issue.

AcmeCorp

DashboardOrdersProductsReports

Products5 items

ProductStockPriceStatus

Running Shoes142$49.00Active

Denim Jacket0$19.00Out of Stock

Canvas Tote38$89.00Active

Cotton Tee204$9.00Active

Wool Scarf12$149.00Low Stock

Step 3 of 4

Describe & submit

Add a quick description. Console logs, network errors and browser info are already attached automatically.

Feedback

Screenshot captured

Tracker

ACME Backend/Issues/ACME-1847

BugACME-1847

auto-triaged · SnagRelay

Settings form throws HTTP 500 on Save — stock field update fails silently

Reproduction Steps (auto-generated)

1Navigate to /products

2Click Edit on Denim Jacket

3Set Stock to 0

4Click Save → HTTP 500

session-replay.mp4

screenshot.png

console-logs.json

Step 4 of 4

Lands in your tracker, pre-triaged

Priority scored. Assignee suggested. Repro steps written. Your dev can start fixing straight away.

Widget is live on your app

Cheaper than Marker.io

Simpler than Usersnap

Faster than BugHerd

2-Minute Setup

14-Day Free Trial

From $5/month

Start Free Trial

No credit card required

How It Works

Production-Ready in
Minutes

STEP 1

Add Script Tag

Drop one line of JS into your app. Loads async, zero performance impact.

30 sec

STEP 2

Connect Tracker

OAuth with Jira, Linear, or Trello. Map projects and set defaults.

1 min

STEP 3

Anyone Clicks and Reports

Click the widget, annotate, and hit send. No account needed — clients, testers, and end users all work the same way.

Instant

STEP 4

Issue Lands, Ready to Go

Screenshot, replay, repro steps, and context — already in your tracker. No copy-paste, no back-and-forth.

Automatic

How It Works.
What You Get

From first feedback to a fixed ticket — every step covered

Feature

One Click.
Everything Captured

A client, tester, or user clicks the widget, points at the issue, and writes what's wrong. SnagRelay grabs the screenshot, tracks every step, attaches console logs and network data, and delivers a complete report — automatically.

Annotate: highlight, draw, arrow, redact

HD screenshot, grabbed automatically

Every click tracked — repro steps write themselves

Console errors, network requests, stack traces included

Works on any device — desktop, tablet, mobile

Hides sensitive fields (passwords, API keys)

app.acmecorp.com/products

Bug: orders still work!

Products4 items

ProductStockPriceStatus

Running Shoes142$49.00Active

Denim Jacket0$19.00Out of Stock

Canvas Tote38$89.00Active

Cotton Tee204$9.00Active

Feature

Watch It Happen.
Mouse, Clicks & All

Session replay captures every scroll, click, and navigation automatically. Open the replay in your dashboard and watch exactly what the user did — no screen recording required from them.

Cursor path traced across the full session

Click rings show every interaction point

Navigation events, form inputs, scrolls captured

Error moment highlighted on the timeline

Works on all devices — desktop, tablet, mobile

Playback lives in your SnagRelay dashboard

snagrelay.com/replays/sess_jQ7mN2

Session Replay·sess_jQ7mN2

Chrome 122·macOS Sonoma·Error

Product name

Denim Jacket

SKU

DJ-001

Stock

Save Changes

Save failed — HTTP 500. Changes not saved.

0:33 / 0:38

clicknavigateinputerror

1×speed

Automation

Arrives in Your Tracker.
Ready to Work

SnagRelay doesn't just forward the report — it attaches repro steps, scores priority, detects duplicates, and routes everything before the ticket lands in your backlog.

Priority scored P1–P5 automatically

Smart assignee routing from team context

Repro steps written automatically

Session replay, video & console logs attached

Works with Jira, Linear, GitHub, GitLab & more

Zero manual triage required

Issue Tracker›ACME Backend›ACME-1847

SnagRelay triaging…

ACME-1847BUGIncoming

Settings form throws HTTP 500 on Save — stock field update fails silently

Description

Saving the product edit form (stock field) fails with a 500 response. The UI doesn't show an error state so the user believes it saved.

Reproduction Stepsauto-generated…

1Navigate to /products
2Click Edit on Denim Jacket
3Set Stock to 0
4Click Save Changes — observe HTTP 500

Attachments

🎬

session-replay.mp4

4.2 MB

🖼

screenshot.png

218 KB

📋

console-logs.json

12 KB

Setup

Live in 2 Minutes.
No DevOps Required

Paste one script tag. Connect your tracker with OAuth. Done. No backend changes, no CI pipelines, no configuration files.

One script tag — no framework dependencies

OAuth connection to your tracker in 30 seconds

Works on any stack: React, Vue, plain HTML

Identify logged-in users automatically — user ID, email, and plan attach to every report

Separate projects per environment — staging and production stay isolated

Multi-project: one account, many apps

Custom webhooks for non-standard trackers

Remove any time — just delete the script tag

Connect your issue tracker

OAuth · ~30s

Connected

Connect →

Add the script tag

~30 seconds

window.onSnagRelayLoad = function(api) {

api.init();

};

var script = document.createElement('script');

script.defer = 1;

script.src = 'https://app.snagrelay.com/widget/load/API_KEY?onload=onSnagRelayLoad';

document.getElementsByTagName('head')[0].appendChild(script);

</script>

Widget detected on acmecorp.com — ready to capture

Feedback

You're live.

The widget is active on your app. Bugs now flow to Jira automatically.

2:00

total setup time

See all features →

Integrations

Goes Where
You Work

Straight to the tools your team already uses.

Jira

Trello

Linear

GitHub

GitLab

Azure DevOps

See all integrations →

Loved by
Developers

Trusted by development teams worldwide

"The customisable widget fits perfectly with our brand, and the automatic sync keeps our entire team in the loop. SnagRelay is an essential tool for any development team."

Eugene Gvozdikov

"We switched from UserSnap primarily to cut costs, but were also impressed with the quality of the reports and level of detail the platform provides our devs."

Michaela Drake

"Finally, a bug reporting tool that captures everything developers need! No more back-and-forth asking for screenshots or browser details."

Emily Johnson

Pricing

Simple, Transparent
Pricing That Scales

No hidden fees. No surprise charges. Just honest pricing that grows with your team.

Individual

$9$5/mo

Billed annually ($60/year)

1 site

Visual Annotation

Video Recording

Console Log

AI Title Writer

Start Free Trial

Starter

$19$15/mo

Billed annually ($180/year)

5 sites

All Individual Plan features

Reproduction Steps

Widget Routing

AI Duplicate Detection

Start Free Trial

Studio

$49$45/mo

Billed annually ($540/year)

10 sites

All Starter Plan features

Session Replay

AI Triage

Priority Support

Start Free Trial

14-day free trial

No credit card required

Cancel anytime

SOC 2 Compliant

GDPR Compliant

256-bit SSL Encryption

Comparison

A Capture Tool
Not Another Issue Tracker.

SnagRelay grabs feedback and ships it to the tool you already use. No separate board. No data in two places. No context switching.

What You Get	SnagRelay	Alternatives
Data lives in	Your tracker	Their platform
Setup Time	Under 5 minutes	30-60 minutes
Context Switching	None	Constant
Screenshot Quality	HD with Pro Annotations	Varies by Tool
Session Replay & Playback	Full Recording + Player	Limited or Not Available
Video Recording	Full HD Included	Limited or Paid Only
Console & Network Logs	Always Included	Often Extra Cost
Auto Reproduction Steps	Automatic	Manual
Duplicate Detection	Automatic	Manual Review
Cost Comparison	Up to 5x More Affordable	Enterprise Pricing

Common Questions

Everything you need to know before you start.

SnagRelay is a feedback and bug capture tool that delivers complete reports — screenshots, session replay, console logs, and technical context — straight to your existing issue tracker. Clients, testers, and end users report with one click. No account needed to report. Reports land in Jira, Linear, GitHub, Trello, or wherever your team already works.

No. Anyone can click the widget, describe the issue, and hit send. No login, no signup, no training. SnagRelay captures everything automatically in the background — they just describe what's wrong.

No. Reports go directly to the tracker you already use — Jira, Linear, GitHub, Trello, ClickUp, and more. SnagRelay has a dashboard for setup and project configuration, but your team works in their own tools the whole time.

Under 5 minutes. Add one script tag to your site, connect your issue tracker via OAuth, and you're live. No DevOps, no complex configuration, no training required.

Jira, Linear, GitHub Issues, GitLab, Azure DevOps, Trello, Asana, ClickUp, Monday.com, Slack, Microsoft Teams, and custom webhooks for anything else. You can connect multiple tools to one project and route reports by type — dev bugs to Jira, client feedback to Trello, notifications to Slack.

Every report includes an annotated screenshot, session replay recording, auto-generated reproduction steps, console logs, network requests with payloads, error stack traces, and browser/OS metadata. Reporters don't fill any of that in — it's all captured the moment they click the widget.

Yes. Add one line to your app — SnagRelay.identify({ userId, email, plan }) — and every report from that user includes their identity automatically. The ticket in Jira or Linear shows exactly who filed it, with no manual input from the reporter.

Yes. Create a separate project for each environment, each with its own routing rules and script tag. Reports stay isolated — a bug on staging won't land in the same queue as a production incident.

No. The widget loads asynchronously and only activates when the user opens it. It has no measurable impact on page speed or Core Web Vitals.

Collect Feedback.
Ship It to Your Tracker

One click from your user. A complete ticket in your tracker. No copy-paste, no back-and-forth, no separate board.

Start Free Trial

No credit card required • Start your 14-day free trial today

Collect User Feedback.Send It Straight to Your Tracker

Feedback

Settings form throws HTTP 500 on Save — stock field update fails silently

Production-Ready inMinutes

Add Script Tag

Connect Tracker

Anyone Clicks and Reports

Issue Lands, Ready to Go

How It Works.What You Get

One Click.Everything Captured

Watch It Happen.Mouse, Clicks & All

Arrives in Your Tracker.Ready to Work

Settings form throws HTTP 500 on Save — stock field update fails silently

Live in 2 Minutes.No DevOps Required

Goes WhereYou Work

Loved byDevelopers

Simple, TransparentPricing That Scales

Individual

Starter

Studio

A Capture ToolNot Another Issue Tracker.

Common Questions

Collect Feedback. Ship It to Your Tracker

Collect User Feedback.
Send It Straight to Your Tracker

Production-Ready in
Minutes

How It Works.
What You Get

One Click.
Everything Captured

Watch It Happen.
Mouse, Clicks & All

Arrives in Your Tracker.
Ready to Work

Live in 2 Minutes.
No DevOps Required

Goes Where
You Work

Loved by
Developers

Simple, Transparent
Pricing That Scales

A Capture Tool
Not Another Issue Tracker.

Collect Feedback.
Ship It to Your Tracker