Semantic comparison, not keyword matching
Most duplicate detection works by matching exact text — it misses real duplicates and flags false positives. SnagRelay converts every report to a meaning vector and compares it against your entire backlog. "Payment error" and "checkout crashed" match when they describe the same bug.
What happens to a detected duplicate
A ticket is still created (nothing is silently dropped), marked as a duplicate, and linked to the original. The screenshot, replay, and console logs from the duplicate are attached as a comment on the original — giving developers a measure of user impact.
Duplicate volume = priority signal
When 15 users report the same crash within an hour, that's a P1. SnagRelay uses duplicate volume to automatically escalate priority on the original ticket.