Is SnagRelay a developer tool?

SnagRelay is installed by developers (one script tag, 2 minutes) and the reports are consumed by developers. But it's built for the people who REPORT bugs — QA engineers, testers, PMs, clients, and end users. The goal: make every bug report so complete that developers never ask for more context.

Do reporters need technical knowledge to use SnagRelay?

No. Reporters click the widget, describe the issue, and send. SnagRelay automatically captures all technical context — page state, API data, console errors, network requests, and error traces. No developer tools required. No training needed.

Do I need to use a separate issue board?

No. SnagRelay has a dashboard for setup and configuration, but bug reports go directly to your existing issue tracker. Your team manages everything in one place — the tool they already know and love.

How long does SnagRelay setup take?

Under 5 minutes. Add one script tag, connect your tracker via OAuth, and you're live. No complex configuration, no training required.

What specific technical context does SnagRelay capture?

Every report includes annotated screenshots, session replay recording, video recording, full error stack traces, console logs, network activity with full request and response payloads, browser metadata, and auto-generated reproduction steps.

Can I use SnagRelay on staging and production separately?

Yes. Create a separate project for each environment. Each gets its own script tag, its own routing rules, and reports stay isolated. Same account, separate configurations — so a bug filed on staging doesn't land in the same Jira queue as a production incident.

Will SnagRelay impact website performance?

No. The widget loads asynchronously and only activates when the user opens it. It has no measurable impact on page speed or Core Web Vitals.

Pricing

Feature

Watch It Happen.
Mouse, Clicks & All

Session replay captures the full user journey automatically — every mouse move, click, scroll, and page navigation. Developers watch what happened instead of reading a description of it.

→Cursor path traced across the full session
→Click rings show every interaction point
→Navigation events, form inputs, and scrolls captured
→Error moment highlighted on the timeline
→Works on all devices — desktop, tablet, mobile
→Playback lives in your SnagRelay dashboard

Start for free →

See what the user did, not a description of it

Session replay records the full interaction — cursor path, every click, scroll, form input, and navigation event — from the moment the reporter lands on the page to the moment they submit. Developers watch it instead of reading a description of it.

Error moment highlighted

When a JS error fires or a network request fails, SnagRelay marks that exact moment on the replay timeline. Developers jump straight to it — no scrubbing through minutes of normal usage.

Privacy first

All password fields and credit card inputs are masked automatically. Additional elements can be masked in project settings. Nothing sensitive is ever recorded.

No extra setup

Session replay is on by default with the same script tag that powers every other SnagRelay feature. Every bug report includes a replay automatically.

Ready to try it?

Capture your first bug report in under 5 minutes.

No credit card required. Free plan available.

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More features

Automation

Same Bug. Zero New Ticket

Every incoming bug report is compared semantically against your entire backlog. Duplicates are detected automatically, linked to the original ticket, and never bloat your backlog again.

Learn more Feature

Error Trace. From Click to Crash

SnagRelay connects the user action, the network call, and the JavaScript error into a single connected timeline in every bug report. No more switching between Sentry, LogRocket, and Jira to piece together what happened.

Learn more

Get started

Stop guessing.
Start fixing

Join QA teams, PMs & agencies · No credit card required

Start for free →

Watch It Happen.Mouse, Clicks & All

See what the user did, not a description of it

Error moment highlighted

Privacy first

No extra setup

Same Bug. Zero New Ticket

Error Trace. From Click to Crash

Stop guessing.Start fixing

Watch It Happen.
Mouse, Clicks & All

Stop guessing.
Start fixing