Is SnagRelay a developer tool?

SnagRelay is installed by developers (one script tag, 2 minutes) and the reports are consumed by developers. But it's built for the people who REPORT bugs — QA engineers, testers, PMs, clients, and end users. The goal: make every bug report so complete that developers never ask for more context.

Do reporters need technical knowledge to use SnagRelay?

No. Reporters click the widget, describe the issue, and send. SnagRelay automatically captures all technical context — page state, API data, console errors, network requests, and error traces. No developer tools required. No training needed.

Do I need to use a separate issue board?

No. SnagRelay has a dashboard for setup and configuration, but bug reports go directly to your existing issue tracker. Your team manages everything in one place — the tool they already know and love.

How long does SnagRelay setup take?

Under 5 minutes. Add one script tag, connect your tracker via OAuth, and you're live. No complex configuration, no training required.

What specific technical context does SnagRelay capture?

Every report includes annotated screenshots, session replay recording, video recording, full error stack traces, console logs, network activity with full request and response payloads, browser metadata, and auto-generated reproduction steps.

Can I use SnagRelay on staging and production separately?

Yes. Create a separate project for each environment. Each gets its own script tag, its own routing rules, and reports stay isolated. Same account, separate configurations — so a bug filed on staging doesn't land in the same Jira queue as a production incident.

Will SnagRelay impact website performance?

No. The widget loads asynchronously and only activates when the user opens it. It has no measurable impact on page speed or Core Web Vitals.

Pricing

Feature

Full Context.
Straight to Your Tracker.

SnagRelay delivers the full technical picture — session replay, console logs, full API request and response bodies, and repro steps — directly into your issue tracker. Everything a developer needs to fix the bug is there before anyone opens the ticket.

→One-click delivery to Jira, Linear, GitHub, GitLab, Azure DevOps
→Full API request & response bodies attached
→Session replay, video & console logs included
→Auto-generated repro steps from session data
→Smart assignee suggested from team context
→Route by type: Bug, Feature request, Question
→Duplicate reports linked to the original ticket

Start for free →

Everything a developer needs, without asking

SnagRelay connects to Jira, Linear, GitHub, GitLab, Azure DevOps, Trello, Asana, and ClickUp via OAuth — no API keys to manage. When a bug is reported, the ticket that lands in your backlog already includes the annotated screenshot, session replay, console logs, full API request and response bodies, and auto-generated repro steps. The developer opens it and starts fixing — not asking questions.

Routing rules

Send bugs to one project, feature requests to another. Route by component, URL pattern, or error type. Keep staging and production tickets in separate projects. Add custom webhooks for any tracker not in the native list.

Ready to fix, not fill in

When a ticket lands, it's already complete. Your team opens it, reads it, and starts fixing — not filling it in.

Ready to try it?

Capture your first bug report in under 5 minutes.

No credit card required. Free plan available.

Start for free →

More features

Automation

Same Bug. Zero New Ticket

Every incoming bug report is compared semantically against your entire backlog. Duplicates are detected automatically, linked to the original ticket, and never bloat your backlog again.

Learn more Feature

Error Trace. From Click to Crash

SnagRelay connects the user action, the network call, and the JavaScript error into a single connected timeline in every bug report. No more switching between Sentry, LogRocket, and Jira to piece together what happened.

Learn more

Get started

Stop guessing.
Start fixing

Join QA teams, PMs & agencies · No credit card required

Start for free →

Full Context.Straight to Your Tracker.

Everything a developer needs, without asking

Routing rules

Ready to fix, not fill in

Same Bug. Zero New Ticket

Error Trace. From Click to Crash

Stop guessing.Start fixing

Full Context.
Straight to Your Tracker.

Stop guessing.
Start fixing