Bug reporting built for Jira
Every bug your testers and clients report lands in your Jira board as a fully populated ticket. Session replay, console logs, network data, and annotated screenshots — captured automatically, zero manual work.
Works with Jira Cloud and Jira Server. 2-way sync included.
Shed Collective
We switched from UserSnap primarily to cut costs, but were also impressed with the quality of the reports and level of detail the platform provides our devs. We cut our ‘cannot reproduce’rate by 80%
Michaela Drake
QA Engineer, Shed Collective
Live in under 5 minutes.
Connect Jira via OAuth
Authenticate with your Jira Cloud or Jira Server workspace in one click. No API keys to copy. No developer setup required.
Add the widget to your site
Paste one line of code into your site or install via the WordPress plugin. The widget appears for testers and clients immediately.
Bug reports become Jira tickets
Every report triggers automatic ticket creation in the right Jira project — with session replay, console logs, screenshots, and browser info already attached.
What does SnagRelay include in every bug report?
01 / SCREENSHOT ANNOTATION
Click. Describe. Send.
No DevTools Required
Your tester, client, or QA engineer clicks the widget, annotates the issue, and sends. SnagRelay captures everything in the background — screenshot, repro steps, console logs, and network data — automatically.
02 / AI BUG SUMMARY
The Diagnosis Is
Already Written
Open the ticket and the hard work is done. AI has generated a clear title, identified the root cause, pinpointed the affected component — before your developer reads the first line.
03 / FULL PAYLOADS
When Screenshots Fail.
Every Request. Every Response.
When the bug is a wrong API response, a screenshot is useless. SnagRelay automatically captures full HTTP request and response bodies, headers, and timing — so developers see exactly what data broke the page. No "can you check the network tab?"
04 / SESSION REPLAY
Watch It Happen.
Mouse, Clicks & All
Session replay captures every scroll, click, and navigation automatically. Open the replay and watch exactly what the user did — no screen recording required from them.
05 / TRACKER DELIVERY
Full Context.
Straight to Your Tracker.
Every technical detail — session replay, console logs, full API request and response bodies, repro steps — lands directly in Jira, Linear, GitHub, GitLab, Trello, or Azure DevOps. No separate dashboard. No copy-paste. A ticket that's ready to fix the moment it arrives.
Goes to your Project Management tool
Stop guessing.
Start fixing
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