The Bug Reporting Tool That Sends Issues Directly to GitHub
GitHub Issues is where your developers work. Bug reports should live there too — not in a separate tool, not in email threads, not in Slack messages that get buried. SnagRelay is the intake layer that sends every bug report directly to your GitHub repository as a fully populated issue.
Why GitHub Teams Choose SnagRelay
The problem: GitHub Issues is great for tracking and managing bugs — but it doesn't have a user-facing intake flow. QA testers, clients, and users can't easily submit bugs with all the context developers need. Reports arrive as vague Slack messages or screenshots attached to emails. Someone manually creates a GitHub Issue, losing half the context in translation.
The solution: SnagRelay adds a one-click bug reporting widget to your site or app. When anyone submits a report, SnagRelay automatically captures session replay, console logs, network logs, page state, browser info, and OS info — then creates a GitHub Issue with everything included. Automated triage assigns labels, milestone, and assignee based on your rules.
How SnagRelay Works with GitHub Issues
One-Click Reporting for Non-Developers
QA testers, product managers, and clients don't need to understand GitHub to file a bug. They click the SnagRelay widget, describe what they saw, and submit. Everything technical is captured automatically.
GitHub Issue Created Automatically
SnagRelay creates a GitHub Issue with:
- Title and description from the reporter
- Session replay link (video of the user's actions)
- Full console log output
- Network request/response payloads
- Page state snapshot (inspectable in DevTools)
- Browser, OS, and device information
- Labels, milestone, and assignee (from your automation rules)
2-Way Sync
When the GitHub Issue status changes — closed, labeled, commented — SnagRelay reflects the update. Your reporters see the status of their bug without needing a GitHub account.
SnagRelay vs. Other GitHub Bug Reporting Tools
| Feature | SnagRelay | BugHerd | Marker.io |
|---|---|---|---|
| GitHub Integration | ✓ 2-way sync | ✓ 1-way | ✓ 1-way |
| Session Replay | ✓ Included | ✓ Included | ✓ Included |
| AI Triage | ✓ Included | ✗ No | ✗ No |
| Duplicate Detection | ✓ AI-powered | ✗ No | ✗ No |
| Page State Snapshot | ✓ Restorable DOM | ✗ No | ✗ No |
| Starting Price | Free (paid from $23/mo) | $29/month | $39/month |
| Where Bugs Live | GitHub Issues (direct) | BugHerd board → sync | Marker.io → sync |
Who Uses SnagRelay with GitHub
Open source maintainers: Give contributors a structured way to report bugs with full context instead of incomplete issue templates.
SaaS teams: Let QA and users report bugs that land directly in your repository, triaged and ready for sprint planning.
Agencies: Give clients a one-click way to report issues on their site — client reports land in your GitHub repo as properly formatted issues.
Solo developers: Let clients report bugs without needing a GitHub account. Reports arrive with everything you need to debug, already formatted.
Setup: 5 Minutes
- Sign up for SnagRelay (no credit card required)
- Connect your GitHub repository (1 click OAuth)
- Add the SnagRelay widget to your site (1 script tag)
- Configure label and assignee rules (2 minutes)
- Start collecting bug reports