Built by a QA engineer and a developer who were tired of the same argument.
The argument goes: QA files a bug. Developer says they can't reproduce it. QA sends more screenshots. Developer closes it. Repeat, forever. SnagRelay exists to end that loop.
A QA engineer and a developer sat next to each other for two years.
Michaela was filing bugs. Igor was closing them. Not out of malice — out of incomplete information. Screenshots don't show API responses. Descriptions don't capture console errors. Repro steps miss the one thing that actually triggers the bug.
The tooling they tried was either too manual (reporters had to open DevTools), too expensive (enterprise-only pricing), or too shallow (screenshots only, no network data). So they built what they actually needed.
SnagRelay captures everything — annotated screenshot, session replay, full API payloads, console logs, error traces, and auto-generated repro steps — in one click, with no training required for the reporter. The result lands directly in your issue tracker, ready for a developer to act on immediately.
Founded in Edinburgh in 2025. Bootstrapped. Used by QA teams, product managers, and digital agencies worldwide.
2025
Founded
Edinburgh
Headquarters
8+
Tracker integrations
57+
Published guides
Two people who've lived both sides of the bug report.
Michaela Drake
QA Engineer
Michaela has spent 8 years in software quality assurance — running acceptance testing cycles for SaaS products, managing UAT with external clients, and fighting the daily battle of bug reports that go nowhere because developers can't reproduce them.
She joined SnagRelay because she'd lived the problem firsthand: spending an hour writing a meticulous bug report, only to get it closed as "cannot reproduce" two days later. SnagRelay was built to end that loop.
Michaela leads quality content, testing workflow documentation, and product feedback cycles. She writes about QA processes, bug triage, and how teams ship cleaner software.
Writes about
Igor Yussupov
Software Engineer
Igor is a software engineer with a background in browser APIs, developer tooling, and real-time data capture. Before SnagRelay, he worked on frontend infrastructure at product agencies — where he was the developer on the receiving end of those incomplete bug reports.
He built the SnagRelay widget, the session replay engine, and the integrations with Jira, Linear, GitHub, GitLab, Azure DevOps, and Trello. The core technical thesis of SnagRelay — that all bug context should be captured automatically, with zero developer effort from the reporter — is his.
Igor writes about session replay internals, API payload capture, AI-assisted bug triage, and the growing challenge of debugging AI-generated code.
Writes about
Reporters shouldn't need DevTools.
A QA engineer's job is to find bugs, not to become a browser inspector. Every technical detail should be captured automatically.
Developers deserve complete context.
A bug report without API payloads, console logs, and a reproducible state isn't a bug report — it's a request for more information.
One tool, your tracker.
We don't want to be your issue board. Bug reports belong in Jira, Linear, or GitHub — where your team already works.
Questions, partnerships, or press?
We're a small team and we read every email. Reach out at [email protected]
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