How SnagRelay Works

Get started in minutes. Add one line of code, connect your issue tracker, and start receiving rich, ready-to-act bug reports instantly.

How It Works

Production-Ready in
Minutes

STEP 1

Add Script Tag

Drop one line of JS into your app. Loads async, zero performance impact.

30 sec

STEP 2

Connect Tracker

OAuth with Jira, Linear, or Trello. Map projects and set defaults.

1 min

STEP 3

Anyone Clicks and Reports

Click the widget, annotate, and hit send. No account needed — clients, testers, and end users all work the same way.

Instant

STEP 4

Issue Lands, Ready to Go

Screenshot, replay, repro steps, and context — already in your tracker. No copy-paste, no back-and-forth.

Automatic

From Zero to Hero

No complex configuration. No lengthy tutorials. Just add one line of code and start capturing bugs with complete technical context.

Connect Your Issue Tracker

Authenticate with your favorite issue tracker using OAuth. SnagRelay supports Jira, Linear, Trello, GitHub, and more. Map your projects, set default assignees, and configure custom fields - all through our intuitive dashboard.

One-click OAuth authentication
Project and team mapping
Custom field configuration
Multiple integration support

Install the Script

Add SnagRelay to your application by including a single script tag in your HTML. The script loads asynchronously and has zero impact on your page performance. You can also install via npm if you prefer a package manager approach.

<script>
  window.onSnagRelayLoad = function(api) {
    api.init();
  };
  var script = document.createElement('script');
  script.defer = 1;
  script.src = 'https://app.snagrelay.com/widget/load/{API_KEY}?onload=onSnagRelayLoad';
  document.getElementsByTagName('head')[0].appendChild(script);
</script>

Async loading - no blocking
Tiny footprint (< 50KB gzipped)
Works with any framework
Automatic updates included

Your Team Reports Bugs

Once installed, SnagRelay adds a subtle widget to your application. Team members click the widget, select what to report, annotate screenshots, and hit submit. Everything is captured automatically: screenshots, session replay, console logs, network activity, and browser metadata.

One-click bug capture
HD screenshot with annotations
Session replay recording
Complete technical context

Issues Land Ready to Fix

Bug reports are automatically scored, categorized, and routed to the right developer before landing in your issue tracker. Priority is set, duplicates are caught, and assignees are suggested — your team gets clean, actionable tickets with zero manual triage.

Automatic priority scoring
Smart assignee routing
Duplicate detection
Rich context and screenshots

Why Teams Love Our Setup

Lightning Fast

From signup to first bug report in under 5 minutes. No training required.

Secure by Default

SOC 2 compliant, GDPR ready, and 256-bit SSL encryption on all data.

Zero Maintenance

Automatic updates, no configuration drift, and always backward compatible.

Collect Feedback.
Ship It to Your Tracker

One click from your user. A complete ticket in your tracker. No copy-paste, no back-and-forth, no separate board.

Start Free Trial

No credit card required • Start your 14-day free trial today