SnagRelay
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FOR AGENCIES & CLIENT TEAMS

Visual bug reporting that actually getsfixed

Your client clicks once — SnagRelay captures everything their developer needs. No email chains, no screenshot attachments, no follow-ups. Pre-filled directly in your Jira, Linear, or GitHub.

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Yevhenii Holovkin
Igor Yussupov
Michaela Drake
4.9
500+ teams · clients ship feedback in one click
SnagRelay — embed the feedback widget
Embed a feedback widget on any website
What you get

What does SnagRelay include in every bug report?

Click. Describe. Send. No DevTools Required

01 / SCREENSHOT ANNOTATION

Click. Describe. Send.
No DevTools Required

Your client spots an issue, clicks the widget, describes what went wrong, and hits send. SnagRelay captures everything in the background — screenshot, repro steps, console logs, and full network data. No training. No DevTools. No client onboarding required.

The Diagnosis Is Already Written

02 / AI BUG SUMMARY

The Diagnosis Is
Already Written

Open the ticket and the hard work is done. AI has generated a clear title, identified the root cause, pinpointed the affected component — before your developer reads the first line.

When Screenshots Fail. Every Request. Every Response.

03 / FULL PAYLOADS

When Screenshots Fail.
Every Request. Every Response.

When the bug is a wrong API response, a screenshot is useless. SnagRelay automatically captures full HTTP request and response bodies, headers, and timing — so developers see exactly what data broke the page. No "can you check the network tab?"

Watch It Happen. Mouse, Clicks & All

04 / SESSION REPLAY

Watch It Happen.
Mouse, Clicks & All

Session replay captures every scroll, click, and navigation automatically. Open the replay and watch exactly what the user did — no screen recording required from them.

Zero Triage. Lands Ready to Fix.

05 / TRACKER DELIVERY

Zero Triage.
Lands Ready to Fix.

The complete report lands in your Jira, Linear, GitHub, or GitLab — already scored, already actionable. Your developers see exactly what broke without chasing the client for more context. No separate dashboard to check.

How it works · 4 steps

How does SnagRelay work?

01 / CONNECT

Connect your PM tool

OAuth with Jira, Linear, GitHub, Trello and more. Bug reports go directly to your team's existing workflow.

02 / SETUP

Add script tag

Drop it into your web or WordPress site. Loads async. Zero performance impact. Under 2 minutes.

03 / REPORT

Click, annotate, send

Click the widget, annotate, and hit send. No account needed — clients, testers, and end users all work the same way.

04 / FIX

Issue lands, ready to go

Screenshot, replay, repro steps, and context — already in your tracker. No copy-paste, no back-and-forth.

Who it's for

Who is SnagRelay built for?

01

Agencies & Client Teams

Share a one-click reporter link with your clients. They click, describe, and send — SnagRelay captures the full technical context. Your developers get a complete report, not an email thread.

02

QA & Test Engineers

File technically complete bug reports in one click. API data, error traces, and full context are captured automatically. Developers fix it on the first attempt — no "cannot reproduce," no follow-ups.

03

Product Managers

Cut bug resolution time by 70%. Every report your team files includes full technical context. Less back-and-forth. Faster sprints. Fewer escaped bugs reaching production.

Integrations

Goes to your Project Management tool

Jira
Trello
Linear
GitHub
GitLab
Azure DevOps
What customers say

SnagRelay customer testimonials

“

“The customisable widget fits perfectly with our brand, and the automatic sync keeps our entire team in the loop. SnagRelay is an essential tool for any development team.”

Yevhenii Holovkin

Yevhenii Holovkin

Product Manager, Prospex

“

“We switched from UserSnap primarily to cut costs, but were also impressed with the quality of the reports and level of detail the platform provides our devs. We cut our ‘cannot reproduce’ rate by 80%.”

Michaela Drake

Michaela Drake

QA Engineer, Shed Collective

“

“Finally, a bug reporting tool that captures everything developers need! No more back-and-forth asking for screenshots or browser details. Genuinely the best bug reports I’ve ever received.”

Igor Yussupov

Igor Yussupov

Co-founder, SnagRelay · formerly Developer at Shed Collective

Pricing · no surprises

Simple pricing.
Start free.

Free

$0/mo

No credit card required

  • →1 project
  • →50 reports / month
  • →Annotated screenshot
  • →AI title + summary
  • →Auto browser & OS capture
Get started free

MOST POPULAR

Studio

$23/mo

Billed annually ($276/year)

  • →5 projects
  • →Unlimited reports
  • →All integrations
  • →Video recording
  • →Repro steps
  • →Console logs + network data
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Agency

$63/mo

Billed annually ($756/year)

  • →Unlimited projects
  • →White label widget
  • →Session replay
  • →Priority support
  • →All Studio features
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14-day free trial on paid plansNo credit card for FreeCancel anytimeSOC 2 CompliantGDPR Compliant
FAQ

Frequently asked questions about SnagRelay

No. You can share a reporter link with clients — they click, describe the issue, and send. No account, no login, no onboarding. SnagRelay captures all the technical context automatically in the background.
Yes. You can customise the widget's colour, logo, and position to match your client's brand. Clients see a polished, on-brand feedback tool — not a third-party product.
Yes. Create a separate project for each client. Each project gets its own script tag, its own tracker routing, and its own reporter settings. Reports stay isolated — a bug from Client A never lands in Client B's backlog.
No. Reporters click the widget, describe the issue, and send. SnagRelay automatically captures all technical context — page state, API data, console errors, network requests, and error traces. No developer tools required. No training needed.
Under 5 minutes per project. Add one script tag to the client's site, connect their issue tracker via OAuth, and you're live. No complex configuration — it works immediately on any web stack.
Every report includes an annotated screenshot, session replay recording, full error stack traces, console logs, network activity with full request and response payloads, browser metadata, and auto-generated reproduction steps. Your developers have everything they need without a single follow-up.
No. The widget loads asynchronously and only activates when the user opens it. It has no measurable impact on page speed or Core Web Vitals.
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Stop guessing.
Start fixing

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