The Agency Bug Reporting Problem
When your client finds a bug on their staging site, how do they report it? Email with a screenshot? Slack message? A voice note? Every one of those reports lands on someone's desk half-formed, and someone on your team spends 20 minutes translating it into a Jira ticket — if it gets tracked at all.
SnagRelay puts a one-click bug reporting button on every client site. The client clicks it, annotates a screenshot, and types two sentences. SnagRelay captures everything else automatically — session replay, console logs, network requests, browser metadata — and creates a fully populated ticket in your tracker. No back-and-forth. No lost context. No manual ticket creation.
What Clients Experience
Clients don't need to know what a console log is. They just click the bug button, mark up the screenshot, and hit send. SnagRelay handles the technical capture silently in the background:
- Annotated screenshot — Client marks exactly what looks wrong
- Session replay — Full recording of what they were doing before the bug appeared
- Browser + OS info — Captured automatically, zero client effort
- Console errors — Any JavaScript errors at the moment of the report
- Network requests — The API calls that were in-flight when the bug occurred
No extension to install. No account to create. No training required. Clients just click and report.
What Your Dev Team Gets
Every bug report lands in your tracker — Jira, Linear, Trello, GitHub, or GitLab — as a fully populated ticket:
- Reproduced context: Session replay lets developers watch exactly what the client did
- Error trace: Console errors and their cause chain are linked automatically
- API context: Full request/response payloads show what data was returned
- Auto-generated repro steps: SnagRelay writes the steps from the session data
Developers stop asking "what browser were you on?" and start fixing. The average time-to-diagnose drops from hours to minutes.
Why Agencies Choose SnagRelay Over BugHerd
BugHerd is the most common alternative for agency client feedback. Here's the key difference: BugHerd keeps bugs on its own board and syncs one-way to your tracker. SnagRelay sends bugs directly to your tracker with full 2-way sync. Close a ticket in Jira — SnagRelay marks it resolved. Change priority in Trello — it syncs back. No second dashboard to manage.
BugHerd also starts at $29/month per project. SnagRelay's free plan covers 1 project. Paid plans support unlimited projects at a flat rate — no per-project fees that compound across a client roster.
How Agencies Use SnagRelay
- Install once per client site: Add one script tag to the staging environment (or use the WordPress plugin). Takes 5 minutes.
- Invite the client: Share the staging URL. The widget is already there — no client setup required.
- Connect your tracker: Bugs route directly to the right Jira project or Linear team for that client.
- Review and fix: Your team works from the same tracker they always use — no extra tool to check.
Results for Design Agencies
- Fewer "cannot reproduce" bugs — Session replay and page state mean developers see exactly what the client saw
- Faster fix cycles — Complete context from the first report eliminates the back-and-forth round
- Cleaner client communication — Every reported issue is tracked, addressed, and closed in the same system
- No separate board to manage — Bugs live in the tracker your developers already use